Upcoming On-Call Reminders - Users can now receive an email reminder when they're about to be on-call. This setting can be found on the user's settings / profile page.
Improved Email Formatting - The emails used to look like garbage in Outlook due to the lack of margin and padding support. It should be pretty now.
May 17, 2021
Listen to Voicemail Alerts - When a team has an inbound phone number and live call routing is disabled, incoming callers leave a voicemail which gets transcribed and converted to an alert. Sometimes, this transcription is lacking, so now you can listen to the original audio from the alert.
Switching Teams - Maintain the page (e.g. incidents) you're on when you switch between teams.
May 10, 2021
Auto On-Call Scheduling Enhancements - Improvements to automated on-call scheduling for monthly on-call rotations.
May 3, 2021
Regex Routing Conditions - Routing rules are used to decide which alerts should be converted to incidents, forwarded, or ignored. You can now match fields in the alert using regular expressions. Exact matches, contains, starts with, ends with, etc. are still available if you're not a regex pro.
Duplicate Incident Routing Rule - Before executing the routing rules on an alert, you can see if there's already active incident with the same title. If so you can choose to either ignore the alert, associate the alert with the existing incident, or just process the routing rules as normal. To avoid breaking changes, duplication checks are disabled for each team by default.
April 26, 2021
Notification Usage Report - How many notifications have you sent this month? Well, you can finally answer this question now. Admins should see a new section under their company for Notification Usage.
April 19, 2021
Specific Managers in Escalation Chain - You now have the option to choose managers in addition to team managers as a specified resource in your escalation chain. When choosing Specific Team Member, the drop down will include managers with a (Manager) tag added to the end.
March 15, 2021
Export Incidents to CSV - The the company-wide incident screen, you can now export your incidents to a CSV file. Why? Because someone asked for it and that's what we do!
March 1, 2021
Zapier Integration - Zapier supports thousands of apps like Slack, Microsoft Teams, Trello, and more. In just a few minutes, you can set up automated workflows (they call them Zaps) that allow Squid Alerts to integrate with a variety of tools. Currently, you can pull the latest incidents. We'll be adding support for pushing new alerts and incidents from Zapier shortly.
New Company Verification Process - New companies are now required to verify their SMS phone number before sending any notification or reserving inbound phone numbers in Squid Alerts.
February 15, 2021
Create New Incidents - Incident no longer have to be generated from an alert. On the team's incidents page, my incidents, or the company wide incidents page there is now a button for "New Incident". Any incident in the New status will follow the team's escalation chain and send notifications. Incidents created with another status will not be processed by the escalation chain.
UI Improvements - Added assigned user column on the team and company incidents screens, removed padding on mobile, improve button color consistency.
February 8, 2021
Release Notes - You're looking at it.
My Incidents Screen - Users can now see and filter on all incidents that have been assigned to them. From the profile menu in the top right of the screen, select "My Incidents".
Bulk User Import - Administrators can add users to Squid Alerts by uploading an Excel file. The file provides options for name, email address, phone number, role, and whether or not the user should receive an invitation email. Bulk import is accessed on the Admin > Users screen.
February 1, 2021
Inbound SMS - Teams that have inbound phone numbers can now receive SMS messages. Inbound SMS messages can either be converted to an alert which will be processed by the team's routing rules (converted to an incident by default) or they can be directly forwarded to whomever is on-call.
January 25, 2021
Two-Factor / Multi-Factor Authentication - Administrators can require users in their company to have a secondary authentication mechanism when they login to Squid Alerts. Users logging in for the first time will be required to configure and verify their phone number to receive SMS messages. Each time they login, they will receive a temporary access code over SMS to verify their identity.
Team Links - Team managers can now add links to their team's dashboard. Links are a simple way for your team to share commonly used sites such as internal documentation.
January 18, 2021
Password Requirements - Administrators can now define custom password requirements for their company. Options include minimum password length and whether the password requires an uppercase, lowercase, numeric, or symbol. Existing passwords will not be affected until they are changed by the user.
January 11, 2021
Skipped Reason - Now, when you see a notification was skipped in the esclations of an incident, a reason is provided. Current reasons include: no resources for the stage (e.g. no one is on-call), the user was set to do not disturb, communication method not configured for the user (they haven't setup their phone number yet), flood protection limit reached, or your trial is expired.
Alternate Team Escalation - Some companies have a dedicated team that handles off hour incidents. Now team managers can setup another team's primary or secondary on-call in their escalation chain. If someone from another team acknowledges the incident, the incident will remain in the original team's queue.
Additional Country (Spain) - Partial functionality is now available in the Spain (+34) country code. Notification counts may be more due to increased costs of sending calls and SMS messages to Spain. Teams cannot currently reserve Spanish phone numbers.
January 4, 2021
All Incidents Screen - Users can now see and filter on all incidents across multiple teams. From the company menu, select "Incidents".
Additional Country (United Kingdom) - Full functionality is now available in the UK (+44) country code.